Software Support and Maintenance
Support that stays after go-live.
Ongoing technical support, maintenance, and optimization to keep business systems reliable. We don’t hand over a system and leave. We stay accountable for it, whether we built it or not.
Capabilities
What support covers
- 01
Help desk
A team that answers when your people are stuck, and follows the issue to the end.
- 02
Bug fixes
Problems found, fixed and tested, with a record of what changed.
- 03
Updates and security
Software, libraries and servers kept current, with security patches applied.
- 04
Monitoring and backups
We watch the system and keep backups, so problems are caught early and data is safe.
- 05
Performance tuning
Slow screens and reports found and made faster as your data grows.
- 06
Improvements
New reports, fields and features as the business changes, planned with you.
Our projects
Work that is already running.
Systems our team supports after go-live.
Client project
ERP for a lift manufacturer
IntelMotion Lifts
Unifying operations, inventory and financial control: purchase-to-pay, stock visibility, sales, and an automatic flow of stock movements and costs into the general ledger.
- HR
- Payroll
- Purchase
- Sales
- Inventory
- Finance
- Timesheet
Client project
ERP for a construction contractor
Advanced General Contractor (AGC)
Procurement, material inventory across sites, workforce administration and project costing, with multi-site material tracking linked to the general ledger.
- HR
- Payroll
- Purchase
- Inventory
- Finance
- Timesheet
Client project
ERP for an import and export trader
Aura International Trading
Purchasing, stock and sales for import and export trade, with every shipment, stock movement and invoice posted to one general ledger.
- Purchase
- Sales
- Inventory
- Finance
Client project
ERP for an international school
Nucleus International School
Streamlining school administration: staff records, payroll, purchasing of supplies and financial reporting, as one source of truth for people, expenses and budgets.
- HR
- Payroll
- Purchase
- Finance
- Inventory
How we work
From first call to long after launch.
- 01
Review
We review the system, its hosting and its history, and agree what support covers.
- 02
Stabilize
We fix the urgent problems first and set up monitoring and backups.
- 03
Maintain
Regular updates, security patches and fixes, on an agreed schedule.
- 04
Improve
We plan improvements with you, so the system keeps up with the business.
Questions
Software Support and Maintenance, answered.
Do you support software you did not build?
Yes. We start with a review of the system and its hosting, then agree what support covers.
What happens when something breaks?
You report it to our team, we confirm we have it, fix it, test it and tell you what changed.
Can support include new features?
Yes. Improvements are planned with you and scheduled alongside regular maintenance.
Ready when you are
Tell us what you need built.
Technology works better when the people behind it stay accountable. Let’s build what’s next, together.